Refund Policy

Policy Overview

This Refund Policy applies to digital subscriptions, IPTV reseller credits, and related digital services purchased through Strong 8K Supplier.

Strong 8K Supplier is an independent online trading name operated from Morocco. We provide access to digital IPTV subscriptions and reseller-related services.

Because our products are digital and may be activated or delivered shortly after payment, refund eligibility depends mainly on whether the purchased service has already been activated, delivered, or added to a reseller account.

Refunds Before Activation

If you change your mind after placing an order, contact us through WhatsApp as soon as possible.

A pre-activation refund may be considered when:

• The subscription has not yet been activated.
• Login details or access credentials have not been delivered.
• Reseller credits have not been added to the reseller account.
• The activation process has not already started.
• The order has not been completed or consumed.

Refund requests are not automatically approved simply because they were sent shortly after payment. We must first confirm that the service has not been activated, delivered, or used.

Refunds After Activation

If you experience a technical issue after activation, you should contact our customer support team through WhatsApp. Our team will review the issue and provide reasonable troubleshooting assistance.

A technical problem does not automatically qualify the order for a refund. Many streaming issues can be caused by:

• An unstable or slow internet connection.
• An unsupported or outdated application.
• Incorrect login information entered by the customer.
• Device compatibility or configuration problems.
• VPN, firewall, router, or internet provider restrictions.
• Temporary third-party infrastructure interruptions.

Reseller Credits

Reseller credits are digital units added directly to a reseller panel account. Once the credits have been added, transferred, generated, consumed, or made available for use, the transaction is considered completed.

No refund is normally available if:

• The credits have already been added to the reseller panel.
• The reseller has used any part of the credit balance.
• The credits have been used to create customer subscriptions.
• The reseller has transferred or resold the credits.
• The reseller no longer wishes to continue the business.
• The reseller ordered an incorrect quantity and the credits were already added.

Resellers must verify the panel, package, credit quantity, price, and account information before confirming payment.

Cases That May Be Eligible for Review

A refund or payment correction may be considered in the following situations:

• The customer paid, but the service was not activated or delivered.
• The customer cancelled the order before activation began.
• A confirmed duplicate payment was made for the same order.
• We are unable to provide the purchased service and cannot offer a reasonable replacement.
• The wrong package was delivered because of an error made by our team.

Each request is reviewed individually. Approval depends on the activation status, delivery records, payment information, communication history, and applicable legal requirements.

Non-Refundable Cases

Except where otherwise required by applicable law, refunds will normally not be provided in the following cases:

• The subscription has already been activated.
• Access credentials have already been delivered.
• The service has been used, even for a short period.
• Reseller credits have already been added or consumed.
• The customer purchased the wrong package or duration.
• The customer changed their mind after activation.
• The customer’s device or application is incompatible.
• The customer refuses to follow reasonable troubleshooting steps.
• The customer’s internet connection is unstable or insufficient.
• A third-party application stops working or becomes unavailable.
• The service was suspended because of prohibited or abusive use.
• The customer shared, resold, or misused account credentials.

Technical Support and Troubleshooting

Customers experiencing technical issues should contact our support team through WhatsApp and clearly explain the problem.

To help us investigate efficiently, please provide:

• Your order email or payment reference.
• The name of the purchased package.
• The device and application being used.
• A clear description of the issue.
• Relevant screenshots or error messages.
• The troubleshooting steps already attempted.

Our team may ask the customer to restart the device, test a different application or network, update the application, check login information, or follow other reasonable diagnostic steps.

Customers should allow our support team a reasonable opportunity to investigate and assist before starting a payment dispute.

How to Request a Refund

To request a refund, contact us through WhatsApp or email before the service is activated.

1. Provide your full name or order name.
2. Provide the email address used for the order.
3. Provide your payment reference or transaction ID.
4. Identify the subscription or reseller package purchased.
5. Clearly explain the reason for the refund request.
6. Wait for confirmation of the activation and delivery status.

Refund Review and Processing

Once we receive a complete refund request, we will review the order, payment, activation status, and relevant communication.

If approved, the refund will normally be issued through the original payment method whenever reasonably possible.

Processing times may vary depending on the payment provider, bank, currency, weekends, public holidays, and other factors outside our control.

Payment provider fees, exchange-rate differences, and bank processing charges may not always be recoverable unless required by applicable law.

Payment Disputes and Chargebacks

Customers should contact us first if they do not recognize a payment, have not received their order, or experience a service-related problem.

Starting a chargeback without first contacting support may delay the investigation. We may provide the payment provider with relevant order records, activation records, delivery confirmation, and customer communications when responding to a dispute.

Fraudulent payment disputes or deliberate misuse of the chargeback process may result in suspension of the related subscription or reseller account.

Applicable Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or replace any mandatory consumer rights that cannot legally be excluded under applicable law.

Where a mandatory legal right applies, that legal right will take priority over any conflicting provision in this policy.

Changes to This Policy

We may update this Refund Policy when our services, procedures, payment methods, or legal obligations change.

The latest version will be published on this page with an updated revision date. Customers should review this policy before placing an order.